The region’s ambulance service has been described as “first class in every way” after achieving 100 per cent patient satisfaction.

Dozens of people who used the emergency ambulance service in January responded to the latest patient survey.

And all respondents said they were very satisfied, satisfied, or fairly satisfied with the care they received from the East of England Ambulance Service NHS Trust (EEAST).

“Very professional”, “everybody brilliant” and “no praise is high enough” were just some of the comments in the Trust’s latest patient experience report, with two saying “first class in every way”.

Ninety-three percent of respondents who used the 999 service in January said the time they waited for an ambulance to arrive was very acceptable, acceptable, or fairly acceptable, according to results published this week.

More than 90 per cent also said they felt they were involved in the decisions regarding their care and 97.9% of respondents said the care they received exceeded or met their expectations. Almost 90% described their journey to hospital as very comfortable or comfortable.

Anthony Marsh, EEAST Chief Executive, said: “January was a very busy month for all our staff as a result of increased demand, so I am delighted to hear that there was 100 per cent satisfaction from patients in this survey.

“These fantastic results are testament to the hard work of our staff and the dedication and high levels of care they deliver day after day, in often difficult circumstances.

“It is great to read such positive comments from our patients and we look to learn and improve from all the feedback we receive.”